Virtual Membership FAQ

• Can the Community Center register me for a Virtual Membership over the phone?

  When the facility is open stop by the front desk for assistance with adding the Virtual Membership to your cart and paying the $15 on-site.

  Visit edenprairie.org/CommunityCenter for hours of operation.

• Do Passport to Fun participants receive access to virtual classes and content?

  There is no reduced rate. Anyone interested in a virtual membership needs to sign up for this separately and pay the $15/month for the pass.

• Do Silver Sneakers, Silver&Fit, One Pass or Tivity members receive access to virtual classes and content?

  Silver Sneakers, Silver&Fit, One Pass and Tivity members need to purchase a Virtual Membership to access live-streamed and on-demand fitness classes.

  EPCC is only compensated for your in-person visits to the facility, so like our virtual-only members, the cost is $15/month to access the Virtual Membership.

• Does attending virtual fitness classes count toward my health insurance reimbursement?

  Health insurance reimbursement is not available with the Virtual Membership. The EPCC is only able to process health insurance reimbursement for in-person visits to the facility.

• How do I register for a Virtual Membership?

  Visit edenprairie.org/VirtualMember and click “Purchase Virtual Membership.”

  • When you add “Virtual Monthly” to your cart, select the “Pass Installment Billing – New Credit Card” under “Billing Option” and click "Continue”
  • You will be prompted to enter your credit card information and be charged $1 to test the card and set up recurring billing, which will then be voided
  • On the confirmation page, click “Proceed to Checkout” and then “Continue” to go to the “Payment Page,” which will show your prorated billing amount (full $15 if it’s the first day of the month)
  • Enter your credit card information a second time to be charged the appropriate amount
  • You will receive a confirmation email when the purchase is confirmed, and Community Center staff will be notified who will email you within 24 business hours providing access to the Virtual Membership site

• I accidentally deleted the email for my live-streamed class with the Zoom link. What should I do?

  While the facility is closed, please email Fitness@edenprairie.org for assistance, do not call as no one will be available to take your call.

  When the facility is open, call 952-949-8470 for assistance.

  Visit edenprairie.org/CommunityCenter for hours of operation.

  If class is about to start and you have not heard back from us, please choose an on-demand class so you can still work out with one of our instructors!

• I’m locked out of my Microsoft 365 account, can the Community Center reset it for me?

  Once you receive an email from the Community Center granting access to the Virtual Membership, you will immediately be prompted to either log into or set up a Microsoft 365 account to access the site.

  If you become locked out, or forget your password, reference the “how-to” guide listed in the Virtual Membership Resources at edenprairie.org/VirtualMember.

• If the Virtual Membership is $15/month, why am I being charged $1 when I put it in my cart?

  The $1 initial charge is for testing the validity of your credit card information and setting up recurring billing, and will then be voided. You will enter your credit card information a second time to pay the prorated billing amount (full $15 if it’s the first day of the month).

• Is my Virtual Membership login the same as my GroupEx Pro login?

  The Virtual Membership login is different. To access on-demand classes on the site, you are required to log into your Microsoft 365 account. Your GroupEx Pro login allows you to sign up for the live-streamed classes.

  Additional “how-to” resources are available at edenprairie.org/VirtualMember.

• What classes and workouts are available through a Virtual Membership?

  Our on-demand class offerings include: 5, 10 and 15-minute workouts, as well as 30 to 60-minute workouts that cover: Barre, Boot Camp, Cycle, Dance, Kickboxing, Mix It Up, Parkinson’s Functional Living, Pilates, Senior classes, Stretch and Yoga.

  Live-streamed classes can be found at edenprairie.org/FitnessSchedule and are indicated as “VIRTUAL” next to the class titles.

• What other information can help me if I need instructions with my Virtual Membership?

  Additional “how-to” resources are available at edenprairie.org/VirtualMember.

• What should I do if I’m having issues getting into my live-streamed fitness class?

  While the facility is closed, please email Fitness@edenprairie.org for assistance, do not call as no one will be available to take your call.
  
  When the facility is open, call 952-949-8470 for assistance.
  
  Visit edenprairie.org/CommunityCenter for hours of operation.
  
  If class is about to start and you have not heard back from us, please choose an on-demand class so you can still work out with one of our instructors!

• When I received the email to access the site, the link I clicked didn’t work. What should I do?

  It’s likely you clicked the link at the bottom of the email instead of the orange letters that say “EPCC Fitness Classes.”

  After clicking EPCC Fitness Classes, click the colorful Microsoft symbol and create an account with your personal email address. You may be asked “prove you’re not a robot” questions. Then you will be directed to the homepage.