City of Eden Prairie
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Community Center FAQ
Frequently Asked Questions
Below is a list of frequently asked questions about the Community Center.
Aquatics Center FAQ
Patrons may bring and use personal Bluetooth speakers as long as their music is family-friendly (no swearing, mention of drug/alcohol use, etc.) and it doesn’t disturb other patrons. If a lifeguard asks you to turn the volume down or turn the music off, you must do so.
Can I catch my child when they jump off the diving board, or when they’re coming down the waterslide?
No. This poses a safety hazard to both you and your child. Participants should also be able to pass a swim test using an American Red Cross-approved stroke before using either the waterslide or the diving board.
Our slide is a single-rider flume. According to manufacturer guidelines, only one person is allowed on the waterslide at a time.
No. Anyone under the age of 18 is not allowed in the spa or the spa area (defined as the white and blue tile surrounding the hot tub).
- Families with children ages 5 and younger can bring other children up to age 7 during Tot Time Open Swim. If siblings are age 8 or older, we ask that families attend a regular Open Swim session in the recreational pool. Tot Time Open Swim is intended to give toddlers a comfortable environment to explore the new pool.
In order to teach at our facilities, instructors must be Red Cross certified Water Safety Instructors and employed by the City of Eden Prairie – we want to ensure skills are taught safely and correctly when using instructional equipment such as kickboards/barbells/pull buoys.
- Red wristbands: Participants ages 0–7
- Yellow wristbands: Participants ages 8–17
- Green wristbands: Participants ages 18+
The men’s, women’s and family locker rooms near the Community Center lobby open to a tile hallway that connects to both the competition pool area and the recreational pool (with the play features). There are also men’s and women’s tile locker rooms that connect swimmers to the competition pools. Patrons are welcome to use any of the locker rooms. The men’s and women’s tile locker rooms are geared toward participants using the competition pools. If you are using those locker rooms and wish to exit to the recreational pool, you may do so by using the east door that leads to the tile hallway outside the rec pool.
Everyone using the Aquatics Center pools, slide and hot tub (excluding rental groups that have been pre-approved by Community Center staff) must wear a Community Center-issued wristband. Patrons must obtain a new wristband at the Community Center front desk each day they visit the Aquatics Center.
The wristband policy ensures that everyone using the Aquatics Center has checked in at the front desk. A wristband is an easy visual for our staff to see, and by having participants wearing it, we avoid having to interrupt during their time enjoying the facility to verify that they have checked in.
Inflatables are not Coast Guard-approved floatation devices. They pose a safety hazard to users that rely on it as a primary floatation device, as they may lose their grip on it or have it suddenly deflate. Inflatables also obscure the lifeguard’s field of vision when scanning the pool, which can delay recognition and response to water emergencies.
Safety breaks ensure that all participants are accounted for and give participants a break from swimming so they can rest and hydrate.
According to the Centers for Disease Control and Prevention,
- More children ages 1–4 die from drowning than any other cause of death, except birth defects.
- For children ages 1–4, drowning is the second leading cause of unintentional injury death after motor vehicle crashes.
- 3,960 fatal unintentional drownings, including boated-related drownings, occur each year in the U.S. — that is an average of 11 drowning deaths per day.
- 8080 nonfatal drownings occur each year in the U.S. — that is an average of 22 nonfatal drownings per day.
Lifeguards are the secondary line of defense with parents/guardians being the first. The first chain in the American Red Cross’ Circle of Drowning Prevention is for caregivers to “provide close and constant attention to children in or near water, even when a lifeguard is present, no matter how well a child can swim or how shallow the water.”
According to manufacturer guidelines, the waterslide is to be used by children over the age of 5. The waterslide is not open since Tot Time is intended for participants younger than the minimum age requirement.
The recreational pool schedule is evaluated weekly and modified based on demand and peak usage hours. Because it is a zero-depth entry pool, the state requires that lifeguards be on duty whenever children 17 and under are present. Any time the water slide is open, there also needs to be an attendant and lifeguard monitoring the slide. The pool is intended to provide the community with a variety of aquatic opportunities including, swimming lessons, open swim, adult fitness classes, etc. Please check the Aquatics Center page for updated schedules.
Community Center
- Eden Prairie Community Center and Oak Point Pool have chair lifts provided to allow for easy entry to and exit from the pools.
- Yes, you can pay for a full year in advance and will not have to pay the enrollment fee. If you decide to cancel before the 12-month period is over, you will receive back a prorated figure from annual fee.
Yes. There are a variety of rooms available for rent at the Community Center.
No. Non-residents are allowed to become Community Center members and can use the facility.
The City of Eden Prairie offers free Wi-Fi at the Community Center for the public, which is subject to all applicable policies and guidelines of the City of Eden Prairie and all state and federal laws related to internet use, including copyright laws.
Access to Wi-Fi offers limited bandwidth for services including web access, email and VPN.
Wireless service is provided on an unsecured wireless network, thus, it is strongly recommended that users not use it to transmit personal, financial or legal data. It is not possible for the City to protect users of Open Wi-Fi against malicious theft or interception of personal data. The City will not assume responsibility for the safety of equipment, data or configurations resulting from connection to the City's wireless service. Virus and security protection is the responsibility of the wireless user.
- Yes. The Community Center offers these programs for qualified members of BCBS of Minnesota, HealthPartners, Medica, Ucare and Preferred One. If you want to verify your eligibility, please contact your insurance carrier.
- For the automatic withdrawal system we accept MasterCard, Visa and Discover, or EFT from a checking or savings account. In the event that you want to use a checking or savings account we ask that you provide us with a copy of a check or savings account deposit slip with the account number on it.
- Visit the Parks and Recreation online system and log in using your email and password.
- If you haven’t logged in before or have forgotten your login information, contact the Community Center (952-949-8470) to obtain your username and reset password.
- Click My Account.
- Click Member Visit Report (for receipts choose Reprint Receipt).
- Select your active membership (or specific receipt).
- Confirm the transaction dates.
- A $10 administrative fee will be assessed if you add someone (upgrade) or take someone off of your membership (downgrade). Upgrades may happen at any time during the month. Downgrades follow the same guidelines as cancellations. The administrative fee and the difference in pro rated dues will apply and will be collected at the time of upgrade request.
- We hope you will never want to cancel. In the event that you have to cancel you will need to cancel between the 1st and 15th of the month to be canceled for the end of that month. If you cancel after the 25th, you will be canceled for the end of the following month.
Example: If you cancel November 1–25 your last payment will be for November. If you cancel November 26–30, your last payment will be for December. - Yes, but it is not locking you into maintaining a membership for extended periods of time. This is a month to month payment plan, with no commitment as to length of time over 60 days. The agreement represents you agreeing that we will receive payment and that you understand the policies and procedures related to the membership and our facility.
Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?
If you have left or lost something in one of our parks, park buildings or shelters please contact the Community Center at 952-949-8470.
Items found in City parks or at the Community Center will be kept at the Community Center for 30 days. After 30 days, items will be donated to the PROP Shop in Eden Prairie. Items such as keys, wallets, phones, laptops or other electronic devices, sports equipment, jewelry and other items that appear valuable will be sent to the Police Department after 90 days.
- The administrative fee of $30 is a one time charge as long as you maintain your membership. It covers the cost of processing your membership. If you cancel or your membership lapses and you re-join, the fee will be charged again as if you were becoming a new member.
Community Center COVID-19 Frequently Asked Questions
- Please call the Community Center at 952-949-8470 as soon as possible so we can open up your spot for other interested members.
Click “Forgot Password” and the system will send you an email to reset the password.
Note: use the email you signed up with on your membership application. It is also your username upon logging in. If you are still experiencing trouble, call the Community Center at 952-949-8470 for assistance.
Pool equipment is available to Community Center members. However, we recommend you bring your own equipment if you have it.
Community Center Room Rentals
- Any set up or tear down time should be included in the time you have reserved.
Yes. However, decorations should not cause damage to the space and should be removed at the end of your event.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
Yes, as long as the music does not cause a disruption to other facility patrons.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
- No, alcohol is not allowed in the Community Center.
Yes, electrical service is available in all of the Community Center room rentals. However, the use of heating devices such as crock-pots or coffee makers is not allowed.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
Small birthday or celebration candles may be used for a short period of time at celebrations. Open flames or burners are not allowed.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
You can pay to utilize the space for your gathering on a 30-minute basis or individually pay for participants to use the play structure.
Check out the Prairie Play Zone page to learn more.
Yes, stop by anytime the facility is open to see the spaces.
An individualized tour may be scheduled during regular hours by calling the Facility Coordinator at 952-949-8333.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
The room is arranged according to your specifications. Facility team members will set up the tables and chairs prior to the start of your event.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
Check-in at the Community Center front desk on the day of your rental. At that time, a team member will provide you with a key for the space in exchange for a set of car keys.
Prior to the date of your rental, contact the Facility Coordinator at 952-949-8333 with any questions.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
After you've located the room you would like to rent on the Community Center Room Rentals page, and after you've filled out the "Contact Us" form for that particular room, you will be contacted.
Full payment is required to secure the reservation. Reservations are taken on a first-come, first-served basis for the current year.
Any set-up and/or tear down should be done during the hours you have reserved the space. A good rule of thumb is to rent at least a half hour on either side of your event. The space should be “broom clean” when you are ready to depart, which means tables are wiped down, all trash is in the bins and decorations and tape are removed.
An additional fee may be assessed if Community Center staff is required to go above and beyond normal cleaning responsibilities.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
The rental fee includes the use of the space, tables and chairs.
Any decorations, paper products or table cloths that you would like to use for your event should be brought in separately.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
If a cancellation is made at least 30 days prior to the event, a full refund will be given, minus one hour of the rental fee. Requests received less than 30 days prior to the event are not eligible for a refund. All cancellation requests must be submitted via email to the Recreation Facilities Coordinator.
Check out the Community Center Room Rentals page to view a complete list of rooms available.
There are a variety of table sizes available, depending which room is rented.
Check the description for each room at edenprairie.org/EPCCRentals.
Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?
If you have left or lost something in one of our parks, park buildings or shelters please contact the Community Center at 952-949-8470.
Items found in City parks or at the Community Center will be kept at the Community Center for 30 days. After 30 days, items will be donated to the PROP Shop in Eden Prairie. Items such as keys, wallets, phones, laptops or other electronic devices, sports equipment, jewelry and other items that appear valuable will be sent to the Police Department after 90 days.
Program Registration
Register in person at the Community Center or Senior Center.
Payment must be made at the time of registration by cash or check (payable to Eden Prairie Community Center), Visa, Discover, MasterCard or American Express.
Questions? Call 952-949-8470 or TTY 952-949-8399.
Virtual Membership FAQ
When the facility is open stop by the front desk for assistance with adding the Virtual Membership to your cart and paying the $15 on-site.
Visit edenprairie.org/CommunityCenter for hours of operation.
- There is no reduced rate. Anyone interested in a virtual membership needs to sign up for this separately and pay the $15/month for the pass.
Do Silver Sneakers, Silver&Fit, One Pass or Tivity members receive access to virtual classes and content?
Silver Sneakers, Silver&Fit, One Pass and Tivity members need to purchase a Virtual Membership to access live-streamed and on-demand fitness classes.
EPCC is only compensated for your in-person visits to the facility, so like our virtual-only members, the cost is $15/month to access the Virtual Membership.
Health insurance reimbursement is not available with the Virtual Membership. The EPCC is only able to process health insurance reimbursement for in-person visits to the facility.
Visit edenprairie.org/VirtualMember and click “Purchase Virtual Membership.”
- When you add “Virtual Monthly” to your cart, select the “Pass Installment Billing – New Credit Card” under “Billing Option” and click "Continue”
- You will be prompted to enter your credit card information and be charged $1 to test the card and set up recurring billing, which will then be voided
- On the confirmation page, click “Proceed to Checkout” and then “Continue” to go to the “Payment Page,” which will show your prorated billing amount (full $15 if it’s the first day of the month)
- Enter your credit card information a second time to be charged the appropriate amount
- You will receive a confirmation email when the purchase is confirmed, and Community Center staff will be notified who will email you within 24 business hours providing access to the Virtual Membership site
While the facility is closed, please email Fitness@edenprairie.org for assistance, do not call as no one will be available to take your call.
When the facility is open, call 952-949-8470 for assistance.
Visit edenprairie.org/CommunityCenter for hours of operation.
If class is about to start and you have not heard back from us, please choose an on-demand class so you can still work out with one of our instructors!
Once you receive an email from the Community Center granting access to the Virtual Membership, you will immediately be prompted to either log into or set up a Microsoft 365 account to access the site.
If you become locked out, or forget your password, reference the “how-to” guide listed in the Virtual Membership Resources at edenprairie.org/VirtualMember.
The $1 initial charge is for testing the validity of your credit card information and setting up recurring billing, and will then be voided. You will enter your credit card information a second time to pay the prorated billing amount (full $15 if it’s the first day of the month).
The Virtual Membership login is different. To access on-demand classes on the site, you are required to log into your Microsoft 365 account. Your GroupEx Pro login allows you to sign up for the live-streamed classes.
Additional “how-to” resources are available at edenprairie.org/VirtualMember.
Our on-demand class offerings include: 5, 10 and 15-minute workouts, as well as 30 to 60-minute workouts that cover: Barre, Boot Camp, Cycle, Dance, Kickboxing, Mix It Up, Parkinson’s Functional Living, Pilates, Senior classes, Stretch and Yoga.
Live-streamed classes can be found at edenprairie.org/FitnessSchedule and are indicated as “VIRTUAL” next to the class titles.
Additional “how-to” resources are available at edenprairie.org/VirtualMember.
- While the facility is closed, please email Fitness@edenprairie.org for assistance, do not call as no one will be available to take your call.
When the facility is open, call 952-949-8470 for assistance.
Visit edenprairie.org/CommunityCenter for hours of operation.
If class is about to start and you have not heard back from us, please choose an on-demand class so you can still work out with one of our instructors! It’s likely you clicked the link at the bottom of the email instead of the orange letters that say “EPCC Fitness Classes.”
After clicking EPCC Fitness Classes, click the colorful Microsoft symbol and create an account with your personal email address. You may be asked “prove you’re not a robot” questions. Then you will be directed to the homepage.