Under federal law, the City and the Federal Communications Commission (FCC) are prevented from regulating cable rates. It would take federal legislation to change that situation. The FCC believes that as competition and choices expand, consumers will have access to more services and that prices will eventually be controlled by competition.
In the meantime, the FCC says that consumers should expect an explanation from cable companies whenever rates are raised, particularly when the company attributes price hikes to increases in the cost of obtaining programming.
Does any company have an exclusive agreement to provide cable service in Eden Prairie?
No.
Eden Prairie's Cable TV franchise agreement with Comcast is nonexclusive.
Does the City decide which cable channels are available in Eden Prairie?
Only your cable television provider can decide which channels it will carry. The City has no legal authority to determine which channels are available.
How do I resolve an issue with my cable TV provider?
You should always contact your cable provider first when you have an issue. In many cases, the customer service representatives will be able to assist you and solve your problem.
If you have a cable television service issue that your provider has not been resolved to your satisfaction, complete the Southwest Suburban Cable Commission complaint form at swcablecommission.org/Complaints.
Federal Communications Commission
1-888-CALL-FCC (1-888-225-5322)
Is Eden Prairie's cable TV franchise agreement available online?
Where can I find more information about public access television?
The Southwest Suburban Cable Commission represents the cities of Eden Prairie, Edina, Hopkins, Minnetonka and Richfield, and manages the public, educational and governmental (PEG) access channels available to Comcast/Xfinity cable television subscribers.
The playback of educational and public access programming for Southwest Suburban Cable Commission member cities — called Southwest Community Television — is coordinated by the City of Edina and its community television administrator.
