Service Delivery

The City’s strategy for providing services to the community focuses on making transactions convenient and easy for the public and more efficient for City staff by reducing the time and cost of managing requests.

Eden Prairie residents can do business with the City in person, via U.S. mail, phone and online. To allow the public to engage with and conduct business on their terms, we are continually looking for new ways to make interacting with the City more accessible and efficient.

We do our best to make information on the website easy to find, but sometimes you can't find the answer you're looking for.

In that case, there are several ways you can “contact us” and receive a response within one business day:

Submit a Contact Us online form
Call the number listed on the Contact Us form
Contact a staff member directly via the phone number or email link listed in the staff directory

EP See Click Fix

With EP See Click Fix, residents can use their mobile devices to automatically submit the geographic location of something that needs to be fixed — such as a pothole or damaged playground equipment.

Take a photo and describe the issue. Then it will go directly to the appropriate City staff member(s) who can resolve it. Once fixed, the individual who reported the problem is notified.

edenprairie.org/EPSeeClickFix

Frequently Asked Questions

Intuitive, Accessible Website

The City’s website is search-centric and mobile-friendly.

Homepage graphics provide one-click access to the most frequently visited topics on the website. The I Want To… menu offers a quicker way for the public to find the most commonly requested information.

Accessibility standards are also incorporated into the design and maintenance of the City website, ensuring equal access for all people regardless of ability, primary language or method of entry.

The use of Plain Language ensures content translated by browsers or apps is more easily understood by residents with limited-English proficiency.

Online Transactions

Plain Language

The City of Eden Prairie is committed to communicating to the public using language that is easy to understand.

This effort is a continual work in progress and stems from the Plain Writing Act of 2010, which requires all federal agencies to write "clear government communication the public can understand and use."

The City shares this goal and believes that plain language should be used in all government communications, not just at the federal level. Therefore, we have adopted plain language standards for Eden Prairie communications.

Stay Connected

City of Eden Prairie

Service Delivery

The City’s strategy for providing services to the community focuses on making transactions convenient and easy for the public and more efficient for City staff by reducing the time and cost of managing requests.

We do our best to make information on the website easy to find, but sometimes you can't find the answer you're looking for.

With EP See Click Fix, residents can use their mobile devices to automatically submit the geographic location of something that needs to be fixed — such as a pothole or damaged playground equipment.

The most frequently asked questions (FAQs) to the City have been compiled into a list of questions and answers organized by department and subject area.

The City’s website is search-centric and mobile-friendly.

The City currently offers several service transactions that can be conducted online:

The City of Eden Prairie is committed to communicating to the public using language that is easy to understand.

There are several ways you can receive information from and engage with the City.